Refund policy

30-day returns

You may request a return within 30 days of delivery, including for a change of mind. For non-quality returns, items must be unworn, undamaged and in their original condition, with original tags, packaging and included accessories.

How to request a return

Email dailyfashion567@gmail.com with your order number and the items you wish to return. For a quality issue, include a description and clear photos or a video if available. Contact us before posting a return so that we can provide the correct return address and instructions. The dispatch address is not necessarily the return address.

Return shipping

For a change-of-mind or other non-quality return, you pay the return shipping cost. Original outbound shipping charges are not refunded unless applicable law requires otherwise. We do not charge an additional restocking fee.

For a confirmed defect, an incorrect item or damage on arrival, LAYERGAL will arrange or cover reasonable necessary return shipping. Contact us before arranging postage.

Sets, gifts & exceptions

Sets sold as a single product must be returned complete for a change-of-mind refund. To return an entire order for a full product refund, include any promotional gifts supplied with that order. Where mandatory law allows, personalised or engraved items, gift cards, clearly disclosed final-sale items, and sealed hygiene-sensitive goods whose seal has been broken are excluded from change-of-mind returns. These exclusions do not remove rights relating to faulty or misdescribed goods.

Refunds

Once the return is received and checked, we will notify you of the outcome. Approved refunds are issued to the original payment method for the amount actually paid for the returned products, subject to applicable law. Your payment provider's processing time may vary. We do not impose a new retrospective shipping charge solely because a partial return leaves fewer than two items in the order.

Quality issues

Please report damage, incorrect items or visible defects as soon as possible, ideally within 7 days of delivery, so that we can investigate promptly. This is a recommended reporting period, not a deadline that removes warranty or statutory rights.

Two-year quality warranty

LAYERGAL provides a two-year quality warranty from delivery for defects in materials or workmanship under normal use. Contact us with your order details and evidence of the issue. After assessment, we will offer an appropriate repair, replacement or refund, taking applicable legal rights into account.

The commercial warranty does not cover loss, accidental damage, normal wear such as surface scratches, damage caused by misuse or improper care, or damage resulting from unauthorised alterations. Reports of discolouration or coating failure will be assessed to determine whether they result from a quality defect; they are not automatically rejected.

The warranty is separate from our 30-day return policy and is not an unconditional two-year refund promise.

Mandatory consumer rights

This policy does not restrict mandatory rights under applicable consumer law. Where EU/EEA distance-selling withdrawal rights apply, eligible consumers generally have 14 days from delivery to notify us of withdrawal and a further 14 days to send goods back, subject to legal exceptions. Required standard outbound delivery refunds and statutory remedies apply even where the voluntary policy above says otherwise. Any conditions on condition, packaging, return authorisation or complete sets apply only to the extent permitted by law.